The privacy of users of our website is of paramount importance to us. This privacy policy explains how our agency collects, uses, discloses, and protects personal information of users when they visit our website. We are committed to respecting the privacy of our users and taking necessary measures to protect their personal information in accordance with the Act respecting the protection of personal information in the private sector (Bill 25) of Quebec.

1. Privacy Officer

We have designated a Privacy Officer within our organization who is responsible for ensuring compliance with this policy and applicable privacy laws. You can contact our Privacy Officer at the following address: info@jbimpact.com.

2. Collection of Personal Information

2.1 Types of Information Collected

When you visit our website, we may collect certain personal information about you. The information we collect may include:

• Your name

• Your email address

• Your telephone number

• Your mailing address

• Your preferences and interests

• Your interactions with our website

2.2 Purposes of Collection

We collect your personal information only for the following purposes:

• Providing the services or products you have requested

• Responding to your inquiries and support requests

• Sending you communications regarding our services

• Personalizing your experience on our website

• Improving our services and website

• Conducting market research and analysis

2.3 Consent

Before collecting your personal information, we obtain your free, informed, specific, and manifest consent, except in cases where the law authorizes collection without consent. You may withdraw your consent at any time, subject to legal or contractual restrictions.

2.4 Minimal Collection

We limit the collection of personal information to what is necessary for the determined and legitimate purposes we pursue.

3. Use of Personal Information

We use personal information only for the purposes for which it was collected, unless you consent or the law authorizes otherwise. If we wish to use your information for purposes other than those initially declared, we will request your prior consent.

3.1 Automated Decision-Making

In cases where we use automated systems to make decisions about you, we will inform you and provide you with the underlying reasons for such decisions. You have the right to contest these decisions and request human intervention.

4. Retention of Personal Information

We retain your personal information only for the period necessary to fulfill the purposes for which it was collected, or to comply with our legal obligations. After this period, your personal information is destroyed, anonymized, or securely archived.

5. Disclosure of Information to Third Parties

We do not sell, trade, or rent your personal information to third parties, except in the following cases:

• With your explicit consent

• To our service providers who act on our behalf and who require this information to provide their services (hosting, payment processing, etc.)

• When required by law or court order

• To protect our rights, property, or safety, or those of others

5.1 Transfers Outside Quebec

Before communicating your personal information outside of Quebec, we conduct a privacy impact assessment to ensure that this information will benefit from protection equivalent to that provided by Quebec law. We will inform you of any transfer of your personal information outside of Quebec.

6. Information Security

We have implemented appropriate administrative, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. We have established a governance policy governing the protection of personal information within our organization.

6.1 Privacy Incident

In the event of a privacy incident presenting a risk of serious harm, we will promptly notify you and take necessary measures to reduce risks and correct the situation. We maintain a register of privacy incidents in accordance with the law.

7. Rights of Data Subjects

In accordance with Bill 25, you have the following rights regarding your personal information:

• Right of Access: You can request access to your personal information that we hold

• Right of Rectification: You can have inaccurate, incomplete, or ambiguous information corrected

• Right to Data Portability: You can request to receive your personal information in a structured and commonly used technological format

• Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information

• Right to De-indexing: In certain circumstances, you can request the cessation of dissemination of your personal information or the de-indexing of a hyperlink

• Right to Object: You can object to the use of your information for commercial prospecting or philanthropic purposes

To exercise any of these rights, please contact our Privacy Officer at the address indicated above. We will respond to your request within a maximum of 30 days.

8. Cookies and Similar Technologies

8.1 Types of Cookies Used

We use cookies and other similar technologies to collect information about users and improve their experience on our website. The types of cookies we use are:

• Essential cookies: necessary for the operation of the site

• Functional cookies: improve the user experience

• Analytical cookies: help us understand how our site is used

• Advertising cookies: allow personalization of advertisements

8.2 Consent Manager

Our website is equipped with a cookie consent manager that allows you to precisely choose which cookies you accept. Only essential cookies are enabled by default. You can change your preferences at any time.

9. Protection of Minors

We do not knowingly collect personal information from individuals under the age of 14 without the consent of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and the revision date will be updated accordingly. Significant changes will be specifically notified on our website or by email. We encourage you to regularly review this policy to stay informed about how we protect your information.

11. Recourse to the Commission d'accès à l'information

If you are not satisfied with our response to your request regarding your personal information, you may file a complaint with the Commission d'accès à l'information du Québec.

12. Consent

By using our website, you consent to our privacy policy and our practices regarding the collection, use, and disclosure of personal information in accordance with this policy. You may withdraw your consent at any time by contacting us.

If you have any questions regarding our privacy policy, please contact us at info@jbimpact.com.

Last updated: 2025/05/02